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FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

Why do I need a website?
If you have information that you want to share with other people. This can range from hours of operations, directions, products you offer, or just about you organization or company, there's no better way to do it than with a website. Today, people are more likely to look for your business on Google than in the Yellow Pages. And if they do in fact look in the yellow pages they are probably looking for a Web address to get more information. Can you afford to NOT have a website? A website is also much more cost effective than advertising on the radio, tv, and print.

How can I get a Web address?
Code Factory can register your new Web address, also known as your DOMAIN, and connect it to your IP address. Domain registrars maintain directories that allow your domain to be associated with an IP address, used to route data over the Internet. Domains can be registered for up to 10 years.

May I change packages once I've signed up?
Do I have to pay the setup fee again? Yes, you may switch plans any time you like. Many of our customers begin with an Personal plan and move up to the Professional plan once they begin to actively market their site. There are no setup fees when changing plans.

How much time does it take to create a website?
Your site will be created instantly, as soon as you fill in the Free Trial Form (or the Order Form) and pick your template. The site is immediately accessible for viewing on the internet. Depending on the amount of information and photos you can get your website started on the internet in 10 minutes and build your entire site within hours.

Can I make changes to my Website whenever I want?
Yes. The package includes unlimited updates. You can update your site by logging in to your Control Panel. Changes can be made 24 hours a day, from anywhere in the world, and any change made in your Control Panel will take effect immediately.

Can you help me in advertising my website to get more exposure?
Yes. We can have a representative contact you and discuss this in further detail.

What is Code Factory?
Code Factory is a Web-based solution to designing and updating websites. All the HTML and computer code is incorporated with no software or downloads needed. It’s all in there.

Will I have advertising on my Website?
No. You will not have any advertising on your site unless you choose to add some.

What's the first step and how do I get started?
To get started, simply click the "Free Trial" button. You have 2 options. If you would like to try CF, you can sign up for a free 30 day free trial (no credit card required) or you can go ahead and “buy now” and we will give you a free month free. If you are interested in a complete custom designed website please call us at 866-506-6314.

Do I need any computer programming knowledge or experience?
No. Everything is built in. If you can do simple word processing then you can use Code Factory. For those that use HTML coding and would like to still incorporate it, we have that option built in as well.

Do I need to know any HTML, FTP, JAVA or Internet programming?
Not at all! If you can type in a word processor, you can add content to your website.

Can I upload files such as MP3s or PDFs to my site?
Yes! We've recently added an easy-to-use file manager page which provides functionality for uploading files. You do not need to use a separate FTP program - it is all built into Code Factory!

Do I need a domain name for my website?
No. You have various options with a domain name. You can use www.codefactory.cc/yourwebsitename or we can purchase a domain name for you. The cost ranges from $20 for .com, .net, and .org to $40 for .cc and .ws. If you have a domain name currently we can easily convert it over to our servers.

Do I get email addresses with CodeFactory?
Yes! You will receive an unlimited number of e-mail addresses upon registration. We create an administrator account for you so you can manage all your addresses yourself.

Can I try it for free?
Yes! We offer a free, no-obligation, no-credit-card-needed, 30-day trial. Click here to begin. As soon as you sign up and pick your website design, your new website will be live on the internet.

Do I need to give a credit card to try out Code Factory?
No. You have 30 days to try it out before needing to pay.

Are these Web designs templates?
Yes. But we build custom website designs specifically to fit your needs of your business or non-profit.

Are there banner ads or pop up advertisements on my sites?
No. There no advertising messages on any part of your site.

Is my website backed-up?
Yes! Our servers are automatically backed up nightly to a remote location.

Can I make changes to the existing templates?
Yes we can make color changes, picture changes, logo additions, etc. You may even desire to merge one or more of our templates together. Please contact our sales department for exact quotes.

PAYMENT QUESTIONS

What's the first step and how do I get started?
To get started, simply click the "Free Trial" button. You have two options. If you would like to try Code Factory, you can sign up for a free 30-day trial (no credit card required) or you can go ahead and "Buy Now" and we will give you one free month. If you are interested in a complete custom-designed website, please contact our sales department or call us at 866-506-6314.

Do I need to give a credit card to try out Code Factory?
No. You have 30 days to try it out before needing to pay.

What payment methods do you accept?
We accept Mastercard, Visa, American Express. All of which are processed securely through our online order forms.

Are there any hidden fees or costs?
No, we only charge your monthly subscription and a one-time setup fee. That's it!

Do I need a domain name for my website?
No. You have various options with a domain name. You can use www.codefactory.cc/yourwebsitename or we can purchase a domain name for you. The cost ranges from $20 for .com, .net, and .org to $40 for .cc and .ws. If you have a domain name currently we can easily convert it over to our servers at no extra charge.

Am I on a contract or do I have to subscribe for a certain time period?
No. There are no contracts and you can cancel anytime. We do require a 30-day written notice to cancel.

Is there a cancellation fee?
No, as long as there is a 30-day written notice.

I already registered my domain. Will the setup fee be reduced?
No. The setup fee covers more then just your domain registration. It includes your account, hosting and control panel setup.

Can you set up my current website so I can manage it?
Yes! Contact us today for an estimate on setting up your site! Please provide us with your Web address so we can review your current site.

Do you offer Web promotion services?
Yes! Once your site is completed. Please contact us for an estimate on promoting your site to the major search engines.

Can I upgrade or add customized features to my site?
Yes! If your needs require customization (message board, e-mail marketing, shopping cart, etc.), we would be glad to add these. Also, we can make color changes, picture changes, logo additions, etc. You may even desire to merge 1 or more of our templates together. Please contact our sales department for exact quotes.

Can I have custom packages?
Absolutely! Please contact our sales department for custom estimates on your project!

Can I make changes to the existing templates?
Yes, we can make color changes, picture changes, logo additions, etc. You may even desire to merge one or more of our templates together. Please contact our sales department for exact quotes.

CODE FACTORY USAGE GUIDELINES

Do I need my own internet service provider or website hosting account?
No. Code Factory provides you with the space required to host your website. We do not however provide you with internet access.

Is the Control Panel secure?
Yes. The Control Panel has several security features built in to ensure that only someone who knows your password can make changes to your website. Of course, it is your responsibility to safeguard your account information and password. For more details, please see our Terms of Use Agreement.

Are there limits to the size of my website?
You have an UNLIMITED number of pages. The only limit is the amount of disk space your site uses, and that can always be increased at any time. We have a 50 MB limit but if additional space is needed please contact us for more details.

Am I limited on the number of pictures on my website?
No. We have a 50 MB limit but this can be increased if needed.