L I F E W A Y S C U S T O M E R S E R V I C E S
---------------------------------------------------------------------------------- Customer Services at LifeWays is here to serve you. LifeWays goals are to make sure you get the best care possible. However, there may be a time when you have a question or complaint. Customer Services will try to resolve your issues quickly. Customer Services is open 8am to 9pm in the front entrance to LifeWays at 1200 N. West Avenue. LifeWays Customer Services can also be reached at (517) 780-3332 or toll-free (866) 630-3690. Listed below are a few examples of questions and concerns you might have: - Access to services
- Your Rights
- How to file a Complaint, Grievance or Appeal
- Eligibility Requirements
- Benefits and Covered Services
- How to make Name, Address or Insurance changes
- Educational Materials, Support Groups, etc.
- How to enroll in the Self-Determination Program
Click here to download a copy of LifeWays' current Member Handbook. Click here to find mental health services outside of Jackson and Hillsdale counties. ----------------------------------------------- For more information on LifeWays Customer Services, please email info@lifewaysmco.com or call 517-780-3332 or toll-free 1-866-630-3690. |